Frequently Asked Questions (FAQs):
1- Does it come with the wig?
No, unfortunately, the package does not include a wig. However, we will have the wig soon available, so stay tuned! ;)
2- Do you ship to the US? How long it takes? Can I track my shipping status?
Yes, indeed we ship to anywhere in the United States. Shipping is free to the United States. It usually arrives within 5-12 business days, on rare occasions, it might take longer. The processing time takes within 1-3 business days. After your order is shipped, we will provide you with a tracking code to track your item! I hope this helped :)
We also ship to Canada, United Kingdom, European Union, UAE, Qatar, and Japan.
3- What size is the right size for my pet?
We have uploaded a size chart, with the recommended size for your pet. Please take a minute to carefully review the size chart, and order the right size for your pet.
4- I bought it but I don't like it, it does not fit my pet. Can I return it?
Absolutely! You have 14 days to return the item after you received it. Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. Please read our Refund Policy for further details.
5- I have received the item, but it has been damaged/not as described!
No worries, contact us immediately, send us as much information and images as you can. After we investigate, we will ship you a new one for free.
6- Is it safe to submit my credit card information on your website?
7- I have not received my item yet? What can I do?
Please be patient. We promise you will receive your item soon! Sometimes, shipping time can be longer because of bad weather, holidays, and shipping company strikes. You are able to track your item using a tracking code we give for every order which is placed.
8- I have further questions. What is the best, fastest, and reliable way to contact you?
You can contact us anytime, and fast using email at email@example.com. Our customer representatives are ready to answer your questions, 7 days a week!